Customer Service

Customer Support

We’re here to help

DCI’s Customer & Technical Service Team is committed to providing the best service and solving your challenges quickly. Serving our customer's needs always comes first. From ensuring on-time delivery to answering product-related questions, we are here to support you.

CREATE INNOVATIVE NEW PRODUCTS

DCI is focused on introducing exciting new products while continuously expanding our product offerings.

PROVIDE EXCELLENT CUSTOMER SERVICE & TECHNICAL SUPPORT

You can count on your trusted partners in the DCI Customer Service & Technical Support Team to ensure your needs are met in a friendly, professional manner.

DELIVER UNSURPASSED QUALITY

DCI delivers dental replacement parts of the highest quality, accurately, and on time!

SHIP OUR PRODUCTS THE SAME DAY YOU ORDER THEM

Our same-day shipping policy ensures you receive your orders quickly & cost-effectively. Your order is shipped for delivery within three business days, but you pay only the UPS Ground rate; we pay the difference!

How Can We Help You?

Need to request an RMA?
Request Return Authorization
Looking for Technical Support?
Ask a Question
Product Suggestions or Feedback?
We value your feedback.

Email Us

Reach us by email any time at customerservice@dcionline.com. We'll do our best to respond as quickly as possible.

Call Us

Talk to us directly at 1-800-624-2793
Monday - Friday 5am – 5pm PST

Fax

503-538-9302

Mailing Address

705 S Springbrook Rd
Newberg, OR 97132

Send me a copy

DCI Catalog

View DCI Literature

As an industry leader, DCI is your number one provider of quality dental replacement parts in categories like syringes, vacuum valves, chairs, foot controls, mounts, lights, tubing and much more. To find additional information about the various replacement parts we have available, explore the provided catalogs and literature to help you make an informed decision.

DCI is a family-owned and operated business and connecting with our customers on a personal level is what makes us an industry leader. Need to know how to replace or install your office’s wall mounted lights? Visit our technical library for that info as well as additional texts. For those looking for dental maintenance service tips visually, head over to our video library. On our forum, you’ll find other contributors for quick answers to any questions you may have. If you can’t find what you’re looking for, contact us.

View app on your mobile device

Technical Library

Technical Resources

Results listed in order of most recent documents

Care & Maintenance Instructions

Cleaning Instructions

Diagrams

Installation Instructions

Operating Instructions

Sterilizing Instructions

Support Videos

Service Videos

Having dental equipment means keeping it regularly serviced to ensure each piece of equipment is operating effectively. With our library of videos and technical literature, you can find more information on dental chair parts and other dental parts when the time comes to maintain or repair them.