What are your Customer Service hours?

A: Our team of Customer Service and Technical Support Representatives is available to assist you Monday through Friday from 5 a.m. to 5 p.m. PST. Contact us today!

How can I contact your Technical Support Representatives directly?

A: You can visit our Technical Support Desk and contact our expert team of Technical Support Representatives by phone, text, fax, or email.

What is your current lead time for Reliance products?

A: Our typical lead time is around four weeks (not including shipping time). For a more specific lead time or to request a future ship date, please contact our customer service team.

What is your Return Policy?

A: For more information about our return policies and placing a Return Authorization Request, please visit our RMA Page.

What dealer is located closest to me?

A: Our Dealer Locator can help you find the nearest DCI dealer in your area. Search by City, State, or postal code!  

How do I check the status of my order?

A: You can check the status of your order by clicking the "Track Your Shipment" link at the top right of your screen.  If your order has been shipped, you will see a truck icon next to it. Click the truck icon to be re-directed to the courier's website and see all recent tracking updates.

Where can I access your Installation Guides?

A: Our Technical Library contains a collection of our Installation Guides, Diagrams, Care and Maintenance Instructions, and Operating Instructions.

Do you have any instructional videos for part maintenance?

A: Check out our library of Service Videos for visual how-to guides on diagnosing and maintaining our various DCI Parts.  

How do I know if a part is sold by the unit or available in a kit or quantity?

A: Parts available in quantity or kits can be searched for by description rather than PN. Contact customer service to inquire directly.

How do I identify which Syringe I have?

A: The Valve Core Syringe has a DCI logo on top but no pin or finger rest. The Quick-Clean® Syringe has a DCI logo on top, features a pin, and has no finger rest. The Precision Comfort® Syringe features a pin and finger rest but a DCI logo on the side.

What is the difference between the new 6-pin and 5-hole Power Optic Tubing and the old ones?

A: (Assuming the example is 9476 vs 9971): The tubing, terminal, and terminal nut assembly are the same between the 5-hole and 6-pin PN’s. The only difference is that the 5-hole comes with a 9395 bulb, and the 6-pin comes with a 9499 6-pin adapter. 

How do I extend the life of Vacuum Valves? 

A: After each patient, draw clean water through the valve. Open and close the valve several times to free any debris. At the end of each day, use a stiff brush and a mild detergent (PN 5835) to clean the internal surface. For valves with threaded tips, remove the tip and clean the threads. When operating the valve becomes difficult, remove the spool and inspect and clean all parts, including O-rings. Reapply O-Ring lube (DCI PN 8031) and reassemble.

How do I know if my Stool Cylinder is 45 or 50mm?

A: Measure the stool's seat or top surface to confirm whether it's 45 or 50mm before ordering!

How do I know if my Driving System is working?

A: Open the petcock valve on the bottom of your compressor. If more than a tablespoon of water comes out, it's time to service.

How often does the Gasket (PN 2186) need to be replaced?

A: Every 1,000 cycles or every year.

How often does the Air Intake Filter (PN 2812) need to be replaced?

A: Every 400 cycles or every 3 months.

Why is my Statim Tubing having longer drying cycles?

A: Always be sure to change out your Statim tubing once it becomes contaminated with debris. Restrictions in the tubing cause longer drying cycles.

My water bottle is filling up with water, the on/off toggle is leaking, or there is air in the water.

A: One common issue with water bottle systems is a failure in the routing valve. Routing toggles are found in several areas of the water bottle system, including the purge, bottle, selector, and city/bottle selector. If the purge fails, it can lead to an air and water crossover condition. Meanwhile, a failure in the city/bottle switch can cause the bottle to fill up, allowing water to enter the on/off toggle and leak out. To resolve this issue, replace the routing valve with part number 7001.  

How do I prevent screw damage when using a Light Post in a Chair Adaptor?

A: Always use a crush bushing when using a post in a chair adaptor. This will prevent damage from set screws.

Do I need a 2-Way or a 3-Way Valve?

A: When in doubt, get a 2-Way. If it turns out you need a 3-Way, remove the center O-Ring on the stem!

How do I service my Water Coolant Valve for the A-dec® Century®?

A: When servicing the water coolant valve, first remove the set screw from the rear of the end cap. Next, remove the top screw that retains the end cap and screw the top screw into the back of the end cap where the set screw has been. Now, the end cap will pull out easily. The set screw in the piston can then be removed, and the top screw installed in its place to remove it.

How do I prevent arching on my bulbs and sockets?

A: Are there blackened areas and pitting on metal that should be otherwise smooth? First, replace your bulb and sockets and follow these steps to prevent this in the future: Make sure the bulbs are seated fully and that high-quality bulbs and sockets are used. Whenever there are signs of arching, replace the socket and the bulb.

Is there a warranty on my bulb?

A: Bulbs are warranted to be free of manufacturing defects in material and workmanship at the time of installation in an electrical circuit having the correct characteristics. The bubbles in the quartz products are not defects or subject to warranty. The useful life of bulbs is not covered under warranty.