FAQ
We've gathered some common questions for your convenience. If you don't find the question andanswer you're looking for, please feel free tocontactour team directly.
Our team of Customer Service and Technical Support Representatives is available to assist you Monday through Friday from 5 a.m. to 5 p.m. PST. Contact us today!
You can visit our Technical Support Desk and contact our expert team of Technical Support Representatives by phone, text, fax, or email
Our typical lead time is around four weeks (not including shipping time). For a more specific lead time or to request a future ship date, please contact our customer service team.
For more information about our return policies and placing a Return Authorization Request, please visit our RMA Page.
Our Dealer Locator can help you find the nearest DCI dealer in your area. Search by City, State, or postal code!
You can check the status of your order by clicking the " Track Your Shipment " link at the top right of your screen. If your order has been shipped, you will see a truck icon next to it. Click the truck icon to be re - directed to the courier's website and see all recent tracking updates
Our Technical Library contains a collection of our Installation Guides, Diagrams, Care and Maintenance Instructions, and Operating Instructions.
Check our t our library of Service Videos for visual how - to guides on diagnosing and maintaining our various DCI Parts.
Parts available in quantity or kits can be searched for by description rather than PN. Contact customer service to inquire directly.
The Valve Core Syringe has a DCI logo on top but no pin or finger rest. The Quick - Clean® Syringe has a DCI logo on top, features a pin, and has no finger rest. The Precision Comfort® Syringe features a pin and finger rest but a DCI logo on the side.
Have a specific question? Get in touch with CustomerService today!
Address
705 S. Springbrook Rd
Building C
Newberg, OR 97132
Call
(800) 624-2793
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